PAYMENT AND SUBSCRIPTION POLICY FOR GREENMONDAYTV

1. INTRODUCTION

This Payment and Subscription Policy governs all financial transactions for GreenmondayTV services accessed through mygmtv.online and related platforms. This policy is designed to comply with Ugandan financial regulations, tax requirements, and consumer protection laws.

2. SUPPORTED PAYMENT METHODS

2.1 Mobile Money (Primary Method):

MTN Mobile Money: Dial *165# or use MTN MoMo app

Airtel Money: Dial *185# or use Airtel Money app

Africell Money: Dial *144# or use Africell Money app

Minimum Transaction: UGX 1,000

Maximum Transaction: UGX 7,000,000 per transaction (as per Bank of Uganda limits)

2.2 Card Payments:

Visa Cards: Credit and Debit cards

Mastercard: Credit and Debit cards

American Express: Available for international customers

Processing: Through licensed Payment Service Providers (PSPs)

2.3 Bank Transfers:

Electronic Funds Transfer (EFT): Available for annual subscriptions

Bank Account Details: Provided upon request for corporate accounts

Processing Time: 1-3 business days

2.4 Digital Wallets:

PayPal: For international customers

Stripe: Secure card processing

Apple Pay: iOS users

Google Pay: Android users

3. SUBSCRIPTION PLANS

3.1 Personal Plans:

Basic Plan: UGX 15,000/month (SD quality, 1 device)

Standard Plan: UGX 25,000/month (HD quality, 2 devices)

Premium Plan: UGX 35,000/month (4K quality, 4 devices)

3.2 Student Plans (With valid student ID):

Student Basic: UGX 10,000/month (SD quality, 1 device)

Student Premium: UGX 20,000/month (HD quality, 2 devices)

3.3 Family Plans:

Family Standard: UGX 45,000/month (HD quality, 6 devices)

Family Premium: UGX 60,000/month (4K quality, 8 devices)

3.4 Corporate/Business Plans:

Small Business: UGX 150,000/month (10 devices, business content)

Enterprise: Custom pricing (unlimited devices, dedicated support)

3.5 Annual Subscriptions (15% Discount):

Basic Annual: UGX 153,000/year

Standard Annual: UGX 255,000/year

Premium Annual: UGX 357,000/year

4. TAX COMPLIANCE

4.1 Value Added Tax (VAT):

VAT Rate: 18% on all digital services (as per Uganda VAT Act)

VAT Registration: GreenmondayTV is registered with URA (VAT No: [Your VAT Number])

Tax Invoices: Provided for all transactions

International Customers: VAT applied based on customer location

4.2 Digital Services Tax (DST):

DST Rate: 5% on digital services (effective July 1, 2023)

Transition to Withholding Tax: 15% withholding tax effective July 1, 2025

Compliance: Full compliance with Uganda Revenue Authority requirements

4.3 Withholding Tax:

For Non-Residents: 15% final withholding tax on digital services income

For Residents: Standard withholding tax rates apply where applicable

5. BILLING CYCLES

5.1 Monthly Subscriptions:

Billing Date: Same date each month as initial subscription

Grace Period: 3 days after due date

Suspension: After 7 days of non-payment

5.2 Annual Subscriptions:

Billing Date: Anniversary of initial subscription

Renewal Notice: 30 days before expiration

Grace Period: 7 days after expiration date

5.3 Prorated Billing:

Mid-Month Sign-ups: Full month charged regardless of start date

Plan Changes: Prorated charges applied immediately

6. AUTO-RENEWAL POLICY

6.1 Automatic Renewal:

Default Setting: Auto-renewal enabled for all subscriptions

Notification: 7 days before renewal via email/SMS

Modification: Can be disabled in account settings

6.2 Price Changes:

Notice Period: 30 days advance notice for price increases

Acceptance: Continued use constitutes acceptance of new prices

Cancellation: Users can cancel before price changes take effect

6.3 Failed Renewals:

Retry Attempts: 3 attempts over 7 days

Payment Method: Users can update payment information

Service Suspension: After final failed attempt

7. COOLING-OFF PERIOD

7.1 Right to Cancel:

Period: 14 days from subscription date (Consumer Protection Act 2019)

Refund: Full refund if service unused or minimal usage

Request Method: Email, phone, or online portal

7.2 Partial Usage:

Cooling-off Period: Still applicable with reduced refund

Calculation: Pro-rata based on usage period

Processing: Within 7 days of request

8. REFUND POLICY

8.1 Eligible Refunds:

Service Outages: Pro-rata refund for extended downtime (>24 hours)

Billing Errors: Full refund for incorrect charges

Cooling-off Period: As specified in Section 7

Content Issues: Refund for content not as advertised

8.2 Non-Refundable Situations:

Change of Mind: After cooling-off period

Account Violations: Terms of Use violations

Promotional Subscriptions: Unless specified otherwise

8.3 Refund Processing:

Mobile Money: 3-5 business days

Card Payments: 5-10 business days

Bank Transfers: 7-14 business days

9. FAILED PAYMENTS

9.1 Common Causes:

Insufficient Funds: Most common with mobile money

Network Issues: Temporary mobile money network problems

Card Expiry: Expired debit/credit cards

Bank Restrictions: International transaction limits

9.2 Resolution Steps:

Retry Payment: After 30 minutes for network issues

Update Information: Refresh payment details

Contact Support: Available 24/7 for assistance

Alternative Methods: Switch to different payment option

10. PAYMENT SECURITY

10.1 Security Measures:

PCI DSS Compliance: All card payments processed securely

Encryption: 256-bit SSL encryption for all transactions

Tokenization: Payment details never stored in full

Fraud Detection: Real-time monitoring of suspicious activities

10.2 User Responsibilities:

Confidentiality: Keep payment details secure

Reporting: Report suspicious transactions immediately

Updates: Keep payment information current

Verification: Confirm transaction details before authorization

11. CURRENCY AND EXCHANGE RATES

11.1 Primary Currency:

Uganda Shillings (UGX): All prices displayed in UGX

Local Pricing: No currency conversion fees for UGX transactions

11.2 International Customers:

USD Pricing: Available for international customers

Exchange Rates: Updated daily based on Bank of Uganda rates

Conversion Fees: May apply based on customer's bank

12. PROMOTIONAL OFFERS

12.1 Free Trials:

Duration: 7 days for new customers

Payment: No payment required during trial

Auto-renewal: Converts to paid subscription unless cancelled

Limitations: One trial per customer/household

12.2 Discount Codes:

Validity: As specified in promotional materials

Restrictions: Cannot be combined with other offers

Usage: One-time use unless specified otherwise

Refunds: No refunds for unused portions

12.3 Seasonal Promotions:

Black Friday: Special pricing in November

Back-to-School: Student discounts in January/February

Independence Day: October promotions

Christmas: December holiday specials

13. CORPORATE AND BULK PAYMENTS

13.1 Corporate Accounts:

Invoice Billing: Monthly invoices for approved companies

Payment Terms: Net 30 days from invoice date

Bulk Discounts: Available for 50+ subscriptions

Dedicated Support: Account manager assigned

13.2 Government and NGOs:

Special Pricing: Discounted rates for eligible organizations

Procurement: Compliant with PPDA requirements

Documentation: All required certificates provided

14. PAYMENT DISPUTES

14.1 Dispute Resolution:

Internal Review: Within 48 hours of dispute

Bank of Uganda: Regulatory compliance for mobile money

URA: Tax-related disputes

Consumer Protection: Uganda Consumer Protection Association

14.2 Chargebacks:

Card Disputes: Handled through acquiring bank

Investigation: 30-90 days for resolution

Fees: Chargeback fees may apply for invalid disputes

Account Impact: May result in service suspension

15. COMPLIANCE AND REGULATORY

15.1 Bank of Uganda Requirements:

Transaction Limits: Adherence to daily/monthly limits

KYC Compliance: Know Your Customer verification

AML Regulations: Anti-Money Laundering compliance

Reporting: Transaction reporting as required

15.2 UCC Regulations:

Service Standards: Compliance with communication standards

Consumer Protection: Adherence to consumer rights

Content Regulation: Compliance with broadcasting standards

15.3 Tax Compliance:

VAT Returns: Monthly filing with URA

DST Returns: Quarterly filing as required

Withholding Tax: Compliance with non-resident tax requirements

16. CUSTOMER SUPPORT

Email: payments@greenmondaytv.com

Live Chat: Available on website and app

17. CHANGES TO THIS POLICY

17.1 Policy Updates:

Notice Period: 30 days advance notice for material changes

Notification: Email and website announcement

Acceptance: Continued use constitutes acceptance

Effective Date: Clearly stated in notifications

18. GOVERNING LAW

This Payment and Subscription Policy shall be governed by and construed in accordance with the laws of the Republic of Uganda, including:

The National Payment Systems Act, 2020

The Electronic Transactions Act, 2011

The Consumer Protection Act, 2019

The Value Added Tax Act, Cap. 349

The Income Tax Act, Cap. 340

19. CONTACT INFORMATION

For questions about this Payment and Subscription Policy:

Email: legal@greenmondaytv.com

Business Hours: Monday-Friday 8:00 AM - 6:00 PM (EAT)